Palm-based Biometric System for Seamless Patient Registration
Transforming patient registration with a secure, palm-based identity system that accelerates check-ins and enhances healthcare efficiency.
Client
One of the premier academic medical centers in the United States dedicated to excellence in patient care, education, and research. Consistently ranked among the top 10 hospitals in the U.S. News & World Report ‘Best Hospitals’ list.
Problem Statement
Manual patient check-ins caused long wait times, administrative overload, and data entry errors in the EHR system.
Industry
Quick Summary
- Developed a palm-based biometric identification system that integrates with the client’s Electronic Health Record (EHR) platform.
- Ensured full compliance with healthcare data privacy standards using AWS encryption and HL7 messaging.
- Achieved a 60% reduction in average check-in times, streamlining front-desk operations and improving patient experience.
Client Profile
Headquartered in the United States, the client is a leading integrated academic health system operating multiple inpatient and outpatient facilities across several regions. With a workforce of over 40,000 healthcare professionals, educators, and researchers, the organization advances patient care, clinical research, and medical education through technology-driven innovation.
Challenges: Front-Desk Overload Disrupts Patient Experience
- Long queues during peak hours due to manual ID verification and appointment lookups.
- High administrative burden on front-office staff managing repetitive, low-value tasks.
- Risk of human errors during manual data entry into the EHR.
- Lack of a contactless, compliant solution to enhance efficiency and patient trust.
QBurst Solution: Palm-Based Identity Verification Integrated with EHRs
We developed a secure, event-driven system integrating palm-based biometric verification with EHRs to automate patient identification and check-in.
- Patients register once through a mobile app linked to a trusted third-party identity provider that handles authentication only.
- During subsequent visits, palm scans instantly trigger automated workflows that retrieve or deregister patient data securely in the EHR.
- All payloads are fully encrypted and processed via AWS services, ensuring privacy, compliance, and operational transparency.
- The serverless design ensures scalability and fault tolerance without maintaining continuous infrastructure.
Technical Highlights: Serverless, Secure, and Scalable
- Event-driven integration using Amazon EventBridge, AWS Lambda, and Amazon SQS
- Secure data encryption with AWS Key Management Service (KMS)
- HL7 standard compliance for seamless data interoperability
- Serverless background processes for cost-efficient scalability
- Built-in fault tolerance with dedicated failure queues and real-time monitoring through CloudWatch and AWS X-Ray
 (1)-1771995117651.png)
Impact: Faster, Safer, and More Efficient Check-Ins
- 60% faster check-ins, reducing patient wait times from 2–3 minutes to under a minute.
- Lower front-office workload, allowing staff to focus on patient interaction.
- Improved data accuracy, minimizing manual errors in EHR entries.
- Enhanced privacy and compliance, with no personal data stored and all transmissions encrypted.
- Scalable, event-driven foundation ready to support expansion across multiple healthcare facilities.
Client Profile
Challenges
QBurst Solution:
Technical Highlights
Impact